Need some help? Having questions about our site, our company, returns, or anything else? Your answers could be here. Please read the following page or click a link below for a specific issue. If you still have questions, please don't hesitate to contact us by clicking this link!
PLEASE CHOOSE:
SECURITY
Like most other sites out there when it comes to purchasing online; all of our transactions are 100% secure and safe. Security for sensitive credit card information is a top priority. NO credit card data is stored on the Jockstrap Central website itself. If you order via phone, your credit card details are shredded immediately after the order is placed.
SELECTING A PRODUCT
Using the menu on the left of any page on JockstrapCentral.com, either choose a style or brand of jockstrap to browse small images of our products. Click on any one of those images for a detailed product page - there you'll be able to view detailed photos, view descriptions and purchase the item.
CURRENCY SELECTION
On any product page or your shopping cart, you have the option to change between US and Canadian dollars. The price displayed indicates whether it is in US (USD) or Canadian (CAD) funds. All base prices are in American dollars and Canadian prices are based on a weekly exchange rate from XE.com.
PURCHASING A PRODUCT
After you've found some products you'd like, follow these simple steps below to make your purchase:
- For each product you like, navigate to it's product page.
- On a product page, choose which size you would like from the drop down menu on the product page (see image on the right.) ***Please note that sizes do vary between manufacturers so please take care in choosing the correct size!***
Click on the Red ("ADD TO SHOPPING CART") button (this will take you to a "shopping cart" which will show your purchase(s). To continue shopping and return to the main site, click on the "continue shopping" link at the bottom left of your shopping cart.
- Repeat the above until you are ready to ("check out") and pay for your items.
- If you are not in the shopping cart already, click on the grey bar at the top right of the screen where it says ("checkout") or ("cart contents") or on the shopping cart page, click the "Continue to Checkout" button then follow the instructions on the following pages.
CURRENCY SELECTION
On any product page or your shopping cart, you have the option to change between US and Canadian dollars. The price displayed indicates whether it is in US (USD) or Canadian (CAD) funds. All base prices are in American dollars and Canadian prices are based on a weekly exchange rate from XE.com.
Sizing varies from brand to brand. Imperial sizes ( inches ) for each product can be found in the size selection drop down box for each product (see diagram on the right.)
Please be careful as there's no standard sizing, so one designer's small may be similar to another's medium. Base your size selection on the manufacturers' recommended size spread (shown in inches) in each product's sizing drop down box.
BROWSERS
Our site is fairly easy to use and should work with most recent versions of popular browsers. It has been tested on both the MAC with Fireworks and Safari browsers and on the PC with Internet Explorer, Firefox, Opera, and the new Google Chrome.
The product pages of our site utilize a friendly form of popups to enable you to view larger more detailed product images. Most browsers, even with popup blocking turned on should still display these windows. If your browser doesn't dipslay these windows, then try turning off any popup blocker. Regardless of whether these windows work, the smaller photos should be large enough to get a reasonable idea of what the product is like.
FLASH
Although it's not neccessary, having at least version 7 of flash will enable you to use our 360 degree viewer. Most other sites show you only front and maybe the back of a product, but this viewer allows you to see the front back and sides. Rotate, pause, fast forward, rewind to your hearts content.Don't forget, downloading the free plugin is not enough, you have to install it as well! The plugin is common and free plus most people will already have it, but in case you don't, click the link below to get it from Adobe's website:
JAVASCRIPT AND COOKIES
Jockstrapcentral.com uses both javascript and cookies to enhance your shopping experience. These are standard and safe techniques used on most webpages. If either are turned off in your browser, you won't be able to shop on our site.
At this time, jockstrapCentral currently accepts Visa and MasterCard in both American and Canadian currencies. We do accept American Express, but only if you shop in Canadian dollars.
* Any charges on your credit card statement will appear as "Briefcase Inc".
You have the option of being billed in American or Canadian funds. Prices on this website are available in both U.S. and Canadian dollars. Base prices are in US dollars, with Canadian prices calculated by a weekly rate from XE.com. If you decided to purhcase in a currency other than the one your Credit Card is issued, you will be charged prices calculated by your bank's exchange rate on the day the purchase goes through.
MONEY ORDERS / CHECKS
We will accept bank orders or money orders or checks, however goods will not be shipped until we recieve payment and in the case of check, they will not be shipped out until the check has cleared. Please email us at customercare@jockstrapcentral.com in regards to payment via money order or check.
We normally ship our in-stock items within 1-2 Business days (12-24 hours); There is a small chance that the product that you have ordered may be out of stock, this being the case we will contact you by e mail to discuss further option (i.e. wait for the item to be restocked, select another product/color or if all else fails cancel item). Should you choose to cancel, a full refund will be made to your credit card for the missing product (including shipping and handling costs if this was the total of your order.)
All items are shipped in discrete packaging (JockstrapCentral does not appear on the packaging) from Toronto, Canada. However, if you are purchasing from outside Canada, the Customs form will list the contents as "Clothing".
SHIPPING COSTS:
shipping is calculated by Canada Post and is based on weight but keep in mind that jockstraps don't weigh much and variation in shipping costs is mimimal whether you order one or ten. Shipping costs within canada only are also based on distance.
We offer two shipping choices (regular and xpress) for Canadian orders, American orders, and International orders. Canadian shipping costs are also based on distance.
Here is an estimate on shipping costs based on ordering two jockstraps, but you can find out exact shipping options when you place your order but before you finalize it:
Canada Expedited Shipping Service (2 to 7 days)
$6.00 to $9.00 (Canadian dollars)
United States Expedited Shipping Service (7 to 14 days)
$6.00 (Canadian dollars)
International (Overseas) Small Packets Air Mail (7 to 12 days)
$7.00 (Canadian dollars)
$6.00 to $9.00 (Canadian dollars)
United States Expedited Shipping Service (7 to 14 days)
$6.00 (Canadian dollars)
International (Overseas) Small Packets Air Mail (7 to 12 days)
$7.00 (Canadian dollars)
We do not charge sales tax for orders orders outside Canada. We do, however charge the required domestic taxes in Canada. G.S.T. and P.S.T. for orders within Ontario, and G.S.T or H.S.T. for the rest of Canada.
Please note, we are not responsible for any Taxes, Duties or Tariffs that may be payable to your Government upon receipt however, due to the North American Free Trade Agreement, there are no import duties on clothing to the U.S. for orders under $300
If you are unsatisfied with a product or you receive an item that is defective, we will offer you a full refund or exchange of the product within 30 days of purchase. However, please keep in mind that all of the items we carry are of an intimate nature and by law cannot be returned if open or worn (unless defective).
Please send e-mail to customercare@jockstrapcentral.com for a return authorization. We will replace the defective item at no cost or, if you wish to cancel the order, we will issue you a refund for the purchase price of the defective product after it has been returned to us. Shipping and handling charges are not refundable. When returning product to us, we recommend that you send it via an insured carrier. We are not responsible for lost returns.
To make a return, send us:
- A copy of the e-mail received from us which contains the return authorization code and our shipping address.
- the original invoice (the hard copy you received with the item, or the confirmation e-mail you received right after you placed the order)
- the defective item
- A short explanation of the problem with the item.
In most cases it takes about 2-3 weeks upon our receipt of the item to process a domestic return. International orders will take up to two weeks longer.
Should you decide to cancel your order, you need to know the following: The way our system works is that credit card processing begins the moment you hit the "Submit Order" button. An in-stock product will then usually ship within 12-24 hrs. If you decide to cancel your order, we will apply a credit to your card if the product has not yet been shipped to you. Once your order has shipped, you will need to follow the steps listed above for returns.
At JockstrapCentral.com, we are committed to protecting your privacy. This means that we will not distribute, sell or rent your name or any personal information about you to third parties. Unless required by law or legal process to provide information about a customer.
All parcels arrive in manilla bubble envelopes using our holding company name Breficase Inc. Jockstrap Central does not appear on the outside of the package. And any customs papers simply list "new clothing" as the contents.
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